Customer Success

Easy Start. Quick Success.

FastStart
Advisory
Support

Customer Success is the Ultimate Goal

Faster than any other data lineage feature available

Saves money by reducing total cost of ownership

Requires less time to implement and integrate with current technologies

Support for cloud migration and legacy modernization

Teams are happier using automated tools they can trust

Data lineage experts available to answer questions and troubleshooot

No-code solution open to all team members

Near real-time response provides teams with current information

What Our Clients Say

“Orion was able to help us pass our HIPAA compliance audit.”
- Senior Director of Data Operations at one of the top 3 largest health insurers in North America

Dive Into Orion Governance Customer Success

See how Orion helps our customers succeed.

Case Studies

Read the challenges we help our customers overcome.

Use Cases

Want to read more? Check out our latest whitepapers.

White Papers

Orion Governance FastStart Program

Organizations that have efforts underway are welcome to start leveraging Orion EIIG through the 4-week FastSTART program.

Orion wants to make sure that you have the best customer experience from the get-go. We’ll help you to internalize the knowledge required to make the best use of the EIIG platform. We’ll assist you when your technical landscape expands to keep up with the evolution of your business. Always, we will be accessible for technical support, training, and helping you sustain and maintain your solution to maximize its performance.

Setting up the EIIG platform to extract metadata and visualize data lineage takes less than a day.

Our consultants will help you install and deploy Orion EIIG and provide assistance with the initial population of the platform: extract the data/technical assets from your data supply chain source systems, identify critical data flows and guide you throughout your data governance journey to be compliant and meet statutory requirements.

Across the globe, Orion Governance consultants, project managers and customer success managers have extensive experience implementing our software in many industries, including financial services, retail, software, healthcare, airline, manufacturing and nonprofit. The combined experience and skills (technical, business, and strategic) make us a unique partner to accelerate your information governance journey.

Depending on your needs, Orion offers on-site, off-site or hybrid (on/off site) implementations. We also offer in class and on-the-job knowledge transfer so you can sustain and maintain the platform upon the completion of the implementation.

Orion’s FastSTART package provides the fastest possible return on your investment. Let our Customer Success team help accelerate your data supply chain, assets and insights journey.

Advisory Team Helps Put It All Together

The Orion Governance advisory team is here to help you succeed

Above and beyond implementation and support services, our customers are encouraged to take  full advantage of our deep and wide skills and expertise (technical, business, and strategic) by engaging our Customer Success Advisory Team.

The EIIG platform captures detailed information that can also assist in analyzing your existing data supply chain workflows, technology assets, reporting setup, review system architecture and identify areas for optimization.

Orion Governance will help you intimately understand your data supply chain to make the most of your information assets!

We help customers evaluate how to leverage EIIG to architect and build a catalog, a data fabric, and/or accelerate successful data programs in a number of areas not limited to metadata, data quality, and data governance.

Whether you need assistance in detecting duplicate processes in your ETL flow or gaining the necessary confidence when migrating or sunsetting your legacy systems, Orion’s customer success managers will help you make the best use of the EIIG platform and drive your digital transformation initiatives.

At Orion, we believe your success is our success.

Customer Support Out of this World

Every customer receives full support

We offer full support of our platform during our customer’s local business hours. Every customer has access to our support portal where you can ask questions, submit feature requests, open/track issues and collaborate with our global support team.

We have engineered our platform to be as low-maintenance as possible.

Our customer support service team is strategically located around the globe, spanning across North America, EMEA, and APAC. These Strategic locations allow Orion Governance to offer premium support to “follow-the-sun” should customers need it.

Should our valued customers need our assistance, we will always be there.

Ready to be the next success story?

Learn how Orion Governance can help you meet your goals.