Customer Success

We help you through the journey, every step of the way

GETTING STARTED

Organizations that have efforts underway are welcome to start leveraging Orion EIIG through the 8-week FastSTART program.

At Orion, we understand that our customers have lots of challenges to deal with daily. We want to make sure that you have the best customer experience from the get-go. We’ll help you to internalize the knowledge required to make the best use of the EIIG platform. We’ll assist you when your technical landscape expands to keep up with the evolution of your business. For everything in between, we will be there to reach out for technical support, training, helping you sustain and maintain your solution to maximize its performance.

Our Customer Success team offers global consulting and implementation support and services with deep technical expertise. Orion Governance consultants, project managers and customer success managers have extensive experience implementing our software in many industries, including financial services, retail, software, healthcare, airline, manufacturing and nonprofit. The combined experience and skills (technical, business, and strategic) make us a unique partner to accelerate your information governance journey.

Faststart with EIIG

Our software is quick and easy to install. The set-up of the Orion Enterprise Information Intelligence (EIIG) platform to extract metadata and visualize data lineage takes less than a day. Our assistance can help accelerate your data supply chain, assets and insights journey. The FastSTART package provides the fastest possible return on your investment.

During FastSTART our consultants will help you install and deploy Orion EIIG and provide assistance with the initial population of the platform: extract the data/technical assets from your data supply chain source systems, identify critical data flows and guide you throughout your data governance journey to be compliant and meet statutory requirements.

Depending on your needs, Orion offers on-site, off-site or hybrid (on/off site) implementations. We also offer in class and on-the-job knowledge transfer so you can sustain and maintain the platform upon the completion of the implementation.

We want to ensure you are successful!

Advisory

Above and beyond implementation and support services our customers can take a full advantage of our deep and wide expertise by engaging our Customer Success Advisory Team.

Orion’s Customer Success Advisory Team helps our customers to evaluate or give recommendations on how to leverage EIIG to architect and build a catalog, a data fabric, and/or accelerate successful data programs in a number of areas not limited to metadata, data quality, data governance.

The EIIG platform captures detailed information that can also assist in analyzing your existing data supply chain workflows, technology assets, reporting setup, review system architecture and identify areas for optimization. Whether our customers may need assistance in detecting duplicate processes in their ETL flow or confidence when migrating or sunsetting their legacy systems, our customer success managers help to make the best use of the EIIG platform. EIIG helps drive your digital transformation initiatives.

Orion Governance will help you intimately understand your data supply chain to make the most of your information assets!

Support

We offer full support of our platform during the customer’s local business hours. Every customer has access to our support portal where they can ask questions, submit feature requests, open/track issues and collaborate with our global support team.

Our service team is strategically located around the globe, spanning North America, EMEA, and APAC. These Strategic locations allow Orion Governance to offer premium support to “follow-the-sun” should customers need it.

We want our platform to be as low-maintenance as possible, and whenever our customers need our support, we are there for them.

Talk to an EIIG Specialist

Ready to view your Organization’s Data Supply Chain in a way you have never seen it before?

Have one of Orion’s experts lead and walk with you on that journey.

Book a demo